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Dev && UX: How Integrating UX Improves Engineering’s Efficiency and Sanity
Dev && UX Introduction
Introduction (2:34)
What About DevOps? (5:07)
Customers Experience Your UX, Not Your Software Methodology (3:26)
Three Ingredients For Success (2:21)
Defining UX
Defining UX and CX (8:01)
UX Compared to Other Disciplines (12:17)
Execution Is More Important Than The Idea (7:34)
Good UX vs Bad UX
Good UX vs Bad UX (9:09)
User-Centered Design and Deliverables
Introduction to UCD (3:43)
UX Research, Personas, Scenarios, and Customer Journey Maps (14:52)
Exercise: Customer Journey Map (8:21)
Information Architecture (and Exercise) (3:14)
Interaction Design (IxD): Wireframes and Prototypes (11:13)
User Testing (9:43)
Exercise: Tree Test (9:25)
This Is Why Hiring Is So Important (4:36)
Adding UX To Your Process
The ROI of Great UX (4:03)
Where UX Fits In (2:14)
UX and Lean (16:29)
UX and Agile (Part 1 of 2) (16:41)
UX and Agile (Part 2 of 2) (13:43)
Is UX Waterfall? Is This "Big Design Up Front"? (4:41)
Don't Be Surprised By Customer Reactions To Your New Release (9:42)
Best Practices For Cross-Functional Team Collaboration
The Do's of Collaboration With UX (9:27)
The Don'ts of Collaboration With UX (17:53)
Wrapping Up
Exercise: Who Benefits? The User or The Business? (4:41)
Measuring KPIs and Results (6:09)
What If Results Show a Negative Change? (1:19)
Delta CX Core Principles (8:12)
Correctly Integrate UX (1:56)
This Is Why Hiring Is So Important
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