Software development methodologies often lack the details of how UX fits into software dev projects. Some suggest that a Product Manager describing features is enough for developers, UX should train others to do their specialized jobs, or excluding UX experts solves them being “too siloed” and “not collaborative.” This happens with no other role in software dev; it’s hurting culture, efficiency, and productivity, and creating poor products for customers.
Your customer only sees your UX, not 1000 developers or if you were Agile or Lean. Companies are figuring out that UX specialists and the User-Centered Design process are good investments that more than pay for themselves. Recent highly-publicized UX failures remind us that skimping on the UX process can alienate customers, create negative media attention, and burn millions of dollars.
Learn how the UX process fits into Lean and Agile; augments software dev goals; increases customer satisfaction; and saves time, money, and sanity before developers write a line of code.
When you're done, you can follow a provided link to get a Certificate of Completion or take our exam for our Certificate in UX Process Integration. There is no charge for the exam.
- Correct integration of CX & UX saves time, money, increases efficiency, keeps engineering’s changes to a minimum, & creates the best product for users.
- CX & UX specialists conduct research, design the entire product, learn from testing, iterate to fix flaws, & deliver vetted blueprints so engineers build once.
- How User-Centered Design fits into project timelines and development methodologies including Agile and Lean.
- The benefits of bringing CX & UX specialists in early during portfolio planning and management.
Business Analysts, Developers, QA Engineers, Product Managers, Project Managers, IT & Systems Engineers, Digital Solutions Leaders, Scrum Masters, Agile Coaches, Lean Evangelists, Visual Designers, Copywriters. Workers at all levels as well as managers, leaders, and execs.
Also great for CX and UX practitioners who would like to learn some ways they can present what we do to our cross-functional teammates. Our material tends to handle questions and conflicts better than "more UX evangelism." Improve communication, collaboration, and culture.
(This is the video version of our 1-day training.)
Debbie Levitt, Chief Experience Officer of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.
Debbie has presented at conferences including eBay’s Developer Conference, PayPal’s Developer Conference, UXPA, and WeAreDevelopers. She is an O’Reilly published author and one of few instructors on the planet recommended by Axure.
Her “DevOps ICU” book and training teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes. Her “Delta CX” book and training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences.
Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave.