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DevOps ICU: Improving DevOps Results by Integrating UX Practitioners and Processes
Section 01: Introduction
0101: Introduction (10:58)
0102: DevOps Goals and Results (6:56)
0103: DevOps Goals and Results (6:13)
0104: Three Ingredients for Success (5:05)
0105: Workshop Structure (4:06)
Section 02: Defining UX
0201: Defining UX (5:46)
0202: UX Compared to Other Disciplines (8:04)
0203: Execution is More Important Than the Idea (4:36)
0204: Where UX Gets Data (9:25)
Section 03: 5 Elements Used by Great UX Practitioners
0301: Empathy, Cognitive Psychology, and Possible Outcomes (7:37)
0302: Exercise: Possible Outcomes (2:01)
0303: Architecture and Problem Solving (5:59)
Section 04: Good UX vs Bad UX
0401: Good UX vs Bad UX (9:00)
Section 05: User-Centered Design (UCD) Process and Deliverables
0501: User-Centered Design (3:14)
0502: Analyses & Audits of the Current Experience and/or Competitors (2:25)
0503: UX Research, Personas, Scenarios, & Customer Journey Maps (15:37)
0504: Exercise: Create a Customer Journey Map (1:19)
0505: Content Strategy (2:27)
0506: Information Architecture (IA) (4:10)
0507: Exercise: Organizing Objects (1:14)
0508: IA Sitemaps and Tree Tests (4:59)
0509: IA Examples: Apple and Adobe (3:08)
0510: Exercise: Site Navigation (0:25)
0511: Process Flows (1:18)
0512: Interaction Design (IxD): Wireframes & Prototypes (4:10)
0513: Example: Full Fidelity Prototype with Real Math
0513: Example: Full Fidelity Prototype with Real Math (2:56)
0515: User Testing & Why Test Before Release (8:38)
0516: Visual Design Comps & Specs (2:09)
0517: UCD Summary (2:49)
0514: Example: Medium Fidelity Prototype for eCommerce (7:48)
Section 06: Adding UX to Your Process
0601: Adding UX to Your Process (4:43)
0602: Where UX Fits In (3:13)
0603: UX and Agile (16:51)
0604: UX and Lean (2:37)
0605: Remember Agile Manifesto Principles (6:09)
0606: UX and Waterfall (0:45)
0607: UX Needs Time and Inclusion in the Process (3:36)
Section 07: Best Practices for Cross-Functional Team Collaboration
0701: Best Practices for Cross-Functional Team Collaboration (7:22)
0702: The Don'ts of Collaboration With UX (18:25)
0703: Why Is UX Trying to Kill This Project? (6:32)
0704: Exercise: Who Benefits? The User or the Business? (5:28)
Section 08: Foster a Culture of Mutual Respect
0801: Foster a Culture of Mutual Respect (11:46)
0802: Why Is UX Always "Evangelizing" Themselves? (7:31)
0803: Examples of UX Saving the Day (3:12)
0804: Help Explain the Value of UX to Leadership (4:24)
Section 09: Hiring UX Talent
0901: Hiring UX Talent (5:11)
0902: UX Specialists vs "Hybrids" (8:38)
0903: Writing UX Job Descriptions (13:17)
0904: Interview Questions for UX Candidates (2:55)
0905: Recognizing a Great UX Portfolio (9:47)
0906: Interpreting LinkedIn Profiles (5:52)
Section 10: Recognizing and Avoiding Hiring UX Impostors
1001: Recognizing and Avoiding Hiring UX Impostors (Part 1 of 2) (11:58)
1002: Recognizing and Avoiding Hiring UX Impostors (Part 2 of 2) (13:09)
1003: Impostors Aren't Often Discovered Until People Compare Notes (9:10)
Section 11: Actionable Cross-Functional Team Collaboration Plan
1101: Actionable Cross-Functional Team Collaboration Plan (9:56)
1102: Sample Software Dev Process Integrating UX (11:26)
1103: Measuring KPIs and Results (4:37)
1104: What If Results Show a Negative Change? (7:39)
Section 12: Conclusion & Where to Go from Here
1201: Where to Go from Here (4:45)
1202: Recommended Resources (3:17)
0503: UX Research, Personas, Scenarios, & Customer Journey Maps
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